Returns

Returns & Replacements EU

In accordance with the European law we offer  a ‘no questions asked’ 14-day right-of-withdrawal from your webshop purchase, calculated from the date you order the goods. If you wish to make such a return please contact us. Items shall be returned properly wrapped and packed in their original packaging in unused condition. As soon as we have received the returned items, and have been able to confirm that the requirements above are met, we will refund your payment. In case you find that an item delivered by us to you is defective you should contact us as soon as possible with a formal complaint, to get a replacement delivery or, if that is not possible, a refund. The same applies in case you identify that a product has been damaged during transportation or you identify other deviations in the delivery, e.g. that the number of items or the product model delivered is not in line with your order. Returns  shall be sent to the address specifically instructed by us. Items purchased at the Web Shop cannot be returned in or through any other FloorWindo International B.V. reseller. Please use our return form: Windo_Displays_Webshop_order_return_form_EU.pdf


Returns & Replacements US

In accordance with the US law we offer  a ‘no questions asked’ 30-day right-of-withdrawal from your webshop purchase, calculated from the date you order the goods. If you wish to make such a return please contact us. Items shall be returned properly wrapped and packed in their original packaging in unused condition. As soon as we have received the returned items, and have been able to confirm that the requirements above are met, we will refund your payment. In case you find that an item delivered by us to you is defective you should contact us as soon as possible with a formal complaint, to get a replacement delivery or, if that is not possible, a refund. The same applies in case you identify that a product has been damaged during transportation or you identify other deviations in the delivery, e.g. that the number of items or the product model delivered is not in line with your order. Returns  shall be sent to the address specifically instructed by us. Items purchased at the Floorwindo International B.V. webshop cannot be returned in or through any other Floorwindo International B.V.  reseller. Please use our return  form: Windo_Displays_Webshop_order_return_form_US.pdf


Warranty 

Floorwindo International B.V.  warranty statement: warranty_statement.pdf